Phantom Competitions is a UK-based prize competition and prize draw website. We run a range of promotions including Live Draws, Auto-Draws and Instant Win competitions. Each competition has its own listing page showing the prize, the closing date/time, entry limits (if any) and how the winner(s) are selected.
FAQ
We’re a UK-based competitions platform and all our draws are run transparently. Live Draws are streamed publicly, winners are announced and contacted directly, and prizes are delivered to real people. You can also view previous winners and draw replays across our website and social channels. If you ever have a question, you can contact us directly and speak to a real person.
Yes. You’ll need an account to enter competitions, receive ticket numbers, manage your entries, and be contacted if you win. Creating an account is quick and free.
Simply choose the competition you want to enter, select how many entries you’d like, and complete checkout. Once payment is successful, your ticket numbers are automatically allocated and confirmed by email.
Enter an Instant Win just like any other competition. Once your entry is processed, your ticket(s) are checked against the Instant Win prize pool and you can see instantly if you’ve won.
All payments are processed securely via Cashflows. Accepted payment methods are shown clearly at checkout, including Apple Pay and Google Pay.
Some competitions have a maximum entry limit per person. If a limit applies, it will always be clearly shown on the competition page before you enter.
Some competitions have a maximum entry limit per person. If a limit applies, it will always be clearly shown on the competition page before you enter.
Ticket numbers are allocated instantly after successful payment and sent to you by email.
You can view all your tickets by logging into your account and going to My Account → Tickets. Your ticket numbers are also included in your confirmation email.
First, check your spam or junk folder. If it’s not there, log into your account to view your entries. If you’re still missing confirmation, contact our support team and we’ll help straight away.
Yes. You can update your email address in your account settings. If you’ve already entered a competition and need help updating details, contact support and we’ll assist you.
Live Draws are streamed on our official Facebook Account! Dates and Times will be announced on all our platforms.
The draw still goes ahead as scheduled. We do not delay or extend draw dates just because a competition hasn’t sold out.
Yes. Winners are selected using a fair and random draw process(Google Random Number Generator). Every valid ticket has an equal chance of winning.
If an unsold number is selected, the draw is repeated until a sold ticket number is drawn. This ensures the prize is always won by an active entrant.
An Auto-Draw is a competition where the winner is selected automatically once the competition closes, without a live presenter. The process is still completely random and fair.
Auto-Draw winners are contacted directly by email shortly after the competition closes. Winners may also be announced on our website or social channels.
An Instant Win competition allows you to win prizes instantly. Some tickets are pre-assigned as winners, and when you enter, you can immediately see if your ticket has won an Instant Win prize.
No. Instant Win results are random. Each time a ticket is purchased, it is checked against the Instant Win prize numbers. If one of your randomly allocated ticket numbers matches an Instant Win prize number, you win instantly. Every ticket has an equal chance, and nothing you do can influence the outcome.
You can see your Instant Win results immediately after checkout. Also an email will be sent out with your winning tickets.
Some Instant Win competitions include an End Prize that’s awarded at the closing date. Instant Win prizes can be won at any time during the competition, and the End Prize is drawn separately once the competition closes.
We’ll contact you using the email address (and phone number where provided) linked to your account. Please make sure your contact details are correct so we can reach you quickly.
Winners may be announced on our website, during live draws, and across our official social media channels. We also contact winners directly.
You’ll have a set period of time to claim your prize once we contact you. If we don’t hear back within that timeframe, we may select another winner. Full details are outlined in our Terms & Conditions.
This depends on the competition. If a cash alternative is available, it will be clearly stated on the competition page. Where no cash alternative is shown, prizes cannot be swapped.
Entries are normally final once placed and are non-refundable. If you believe there’s been a genuine mistake, contact support and we’ll review it.
Click “Lost your password?” on the login page and follow the reset instructions. If you don’t receive the reset email, check your spam folder or contact support for help.
Yes! Spending limits or timeouts can be set up into your Account section -> Spending Limits.
Email us at info@phantomcompetitions.co.uk with your account email address and a brief description of the issue, and we’ll get back to you as soon as possible.